1. Validity and contracting party
The Alexandra AI platform is developed by Alexandra Instituttet and showcases the best open language models. The platform is hosted in Denmark, gives users full control over their data, is fully GDPR compliant, and supports the safe use of AI in companies and in the Danish public sector.
These trade terms apply to all agreements on the purchase of access to and use of the Alexandra AI Platform (the “Platform”) entered into between the business customer (the “Customer”) and Alexandra Instituttet A/S, CVR no. 24 21 33 66, Åbogade 34, 8200 Aarhus N (“Alexandra Instituttet”).
The terms apply solely to purchases made by businesses, public authorities, and other legal entities. Agreements entered into with consumers are not covered by these terms.
The terms are accepted by the Customer upon creation of a user account, upon ordering, or upon first use of the Platform. Deviations from the terms are only valid if agreed in writing between the parties.
2. The service
The Platform is made available as an online service (Software as a Service). Alexandra Instituttet provides access to the Platform's features as described on the website or in the specific order.
Alexandra Instituttet strives for high operational stability but does not guarantee uninterrupted or error-free operation. Where possible, planned maintenance is announced with reasonable notice and scheduled outside normal office hours.
Alexandra Instituttet may continuously develop, change, and improve the Platform's features. Material changes that degrade the Customer's use are announced with reasonable notice.
3. Prices and usage-based payment
3.1 Usage-based billing
Use of the Platform is billed according to actual consumption. Consumption is measured on the basis of API calls and tokens at the prices in effect at any given time, as stated on the Platform.
All prices are stated in Danish kroner (DKK) and are exclusive of VAT. VAT is added at the rate in effect at any given time, unless otherwise required by applicable VAT legislation.
Consumption is calculated immediately and deducted from the customer's balance on the platform. Top-ups of the balance are invoiced per payment. Alexandra Instituttet may set a consumption cap (rate limit) to reduce the risk of unintended consumption.
3.2 Price changes
Alexandra Instituttet reserves the right to change prices. Price changes are announced with reasonable notice and take effect for consumption that occurs after the effective date. As there is no commitment period, the Customer may stop using the Platform if the Customer does not wish to accept a price change.
4. Payment methods and payment terms
Payment can be made in one of the following ways:
- One-off payments: The Customer tops up their balance on the platform with a one-time payment via an online payment method.
- Registered payment method: The Customer registers an online payment method upon creation, and consumption is charged automatically in accordance with section 3.
Typically a payment card (Dankort, Visa, etc.) or MobilePay.
5. Missing or delayed payment
Alexandra Instituttet is entitled to suspend or close the Customer's access to API calls to the Platform for as long as the customer's balance is less than the amount the customer's API calls would cost.
6. Right of withdrawal
Business agreements are not covered by the Danish Consumer Agreements Act. Business customers therefore do not have a 14-day right of withdrawal.
7. Term and termination
The agreement runs without a commitment period. The Customer may terminate the agreement and stop using the Platform at any time.
Upon termination, the Customer pays for consumption up to the time of termination. Amounts already billed or consumed are not refunded. Any remaining prepaid balance that has not been consumed is refunded according to Alexandra Instituttet's further instructions, unless otherwise agreed.
Termination and closure of the account can be done via the Platform or in writing to the contact address stated at the bottom of these terms.
8. Personal data and data processing
To the extent that Alexandra Instituttet processes personal data on behalf of the Customer as part of delivering the Platform, the Customer is the data controller and Alexandra Instituttet is the data processor. In such cases, the parties enter into a data processing agreement that meets the requirements of Article 28 of the General Data Protection Regulation (GDPR), no later than at the start of the cooperation.
Alexandra Instituttet has its own data processing agreement template, which is sent prior to the start of the cooperation. For Alexandra Instituttet's processing of personal data as data controller, please refer to Alexandra Instituttet's privacy and cookie policy at https://privacy.alexandra.dk/alexandra.
9. Complaints and limitation of liability
If the Customer discovers errors or defects in the Platform, the Customer must complain in writing without undue delay and no later than 8 days after the error or defect is or should have been discovered.
In the case of errors of a technical nature, Alexandra Instituttet is only obliged to remedy them within a reasonable time. The Customer cannot claim damages or other compensation for the time spent on remediation.
Alexandra Instituttet is not liable for indirect losses or consequential damages, including operating losses, loss of data, lost profits, loss of goodwill, or anticipated savings.
Alexandra Instituttet's total liability towards the Customer is in all circumstances limited to the Customer's total payment for consumption in the 12 months preceding the event giving rise to liability. The limitations do not apply in the case of intent or gross negligence.
10. Intellectual property rights
The parties acknowledge that all intellectual property rights associated with the delivery of the Alexandra AI platform belong to Alexandra. The Customer acquires only a right to use the inference service.
All intellectual property rights to the Platform, including software, program code, design, graphics, texts, trademarks, and domains, belong to Alexandra Instituttet or Alexandra Instituttet's licensors. The Customer obtains only a non-exclusive, non-transferable right to use the Platform for the duration of the agreement.
The Customer retains the rights to the data and content that the Customer adds to the Platform. The Customer warrants that it has the necessary rights thereto and indemnifies Alexandra Instituttet against claims from third parties arising from the Customer's content or use.
11. Force majeure
Alexandra Instituttet is not liable for missing or delayed delivery due to circumstances beyond Alexandra Instituttet's reasonable control, including war, riots, natural disasters, fire, strikes and lockouts, failing supplies or infrastructure, breakdowns at subcontractors, cyberattacks, as well as changed legislation or government orders.
12. Changes to the terms
Alexandra Instituttet may change these trade terms with reasonable notice. The version in effect at any given time is published on the Platform. Continued use of the Platform after a change takes effect is considered acceptance of the changed terms.
13. Governing law and venue
The agreement is governed by Danish law. Conflict-of-law rules in Danish private international law that may refer to the law of another country do not apply. Any dispute arising from the agreement shall be settled by the District Court of Aarhus (Retten i Aarhus) as the court of first instance.
14. Reservations
Subject to typographical errors and changes in specifications.
15. Termination of the terms
The terms apply as soon as the customer creates an account on the platform and until the customer chooses to close their account or it is closed by Alexandra Instituttet.